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Member Login
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Ordering Information
There are several ways to order, the easiest being this web site! The site is equipped with a fully secured online shopping system. Each product information page has an order button that will add your stencil, catalog, or accessory to your shopping bag. Simply browse through the online catalog and click "Purchase" when you come across a product you wish to buy. Each time you click "Purchase" you'll be presented with a summary of the items in your shopping bag and your current order total (not including shipping and handling).
When you're finished shopping, return to the shopping cart and click the "Checkout" button. Select your your payment type and enter your credit card information, shipping and bill-to addresses and method of shipping, then click "Continue".
You'll be presented with your order summary which includes a complete list of the products you've purchased and your order total including shipping and any surcharges (such as shipping outside of the continental United States). Click "Submit Order" to place your order.
That's it! Please be assured we are processing your order promptly.
If you prefer to order via telephone, call us on our toll-free number at (888) 656-4515, or for local & International calls, (425) 656-4515.
Shipping Information
United States & Canada
All US orders shipped UPS GROUND, unless you select the 3-Day, 2-Day or Next Day Air option. Shipping & handling costs will be calculated for you by our online ordering system. Alaska, Hawaii, International, & US Territory orders are shipped USPS Priority Mail. The system will automatically add a $10.00 surcharge on orders shipped to AK, HI, PR, GU and Canada. If the actual costs are higher, we will contact you for approval. If they are lower, we will adjust the charge accordingly.
International Orders
All orders must be prepaid to include freight. You may submit your order through the online ordering system if required address fields can be completed. When we receive your order we will determine the actual shipping cost and e-mail you for approval.
If the required fields are not compatible with your countries address format, you may e-mail the webmaster with your name, address and what stencils you'd like - don't send your credit card information. We will e-mail back the total, including actual shipping cost. As soon as we RECEIVE your approval of the charge, and your credit card information by fax or voice line (425-656-4515) the order will be charged & shipped.
100% Satisfaction Guaranteed
Here at Dressler Stencil Company, we are so certain of the high quality of our merchandise, that we guarantee all of our products to be free from manufacturing defects. Should a defect occur, we will reship these products to you at no cost. Just give us a call; you may be asked to return the defective merchandise to us.
Damaged Goods
Please inspect your package immediately upon receipt and make the driver aware of any visible damages. Damaged stencils and products will need to be examined by the shipper (UPS). Call our toll free line (888-656-4515) to initiate a claim. Replacement products will be shipped within three business days.
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Return Policy
We will accept returns on a case by case basis. You must call or email for approval. A 15% restock fee will be charged for all returns.
Privacy Notice
This privacy notice discloses the privacy practices for dresslerstencils.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (425) 656-4515.
Thank you!
Terms of Use | Policies | Contact Us | About Us All images are the property of Jan Dressler, Stencil Artist LLC. and are protected by U.S. copyright laws. Unauthorized use of these images is strictly prohibited. Developed and hosted by New Haven Software. |